mea44 Privacy Policy

1. Personal Information We Collect

When you register as a mea44 member or use our services, we may collect several categories of personal information depending on the nature of your interaction with our platform.

Information we collect includes, but is not limited to:

• Identity information such as full name, date of birth and identification card number (MyKad) for identity verification purposes.
• Contact information including email address, mobile phone number and residential address.
• Financial information required to process deposits and withdrawals, including e-wallet account details and payment methods used.
• Technical information such as IP address, web browser type, device operating system and login session data.
• Activity history within the platform including betting records, deposit and withdrawal transactions, and interactions with the customer support team.
• Communication information you provide when contacting our support team via live chat or email.

2. Purpose of Data Collection and Processing

Personal information collected by mea44 is used for legitimate and transparent purposes. We process your data based on one or more recognised legal grounds, including the performance of a contract, the legitimate interests of the company and legal obligations.

The main purposes of data processing include:

• Opening and managing your member account on the mea44 platform.
• Processing financial transactions including deposits via Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrency (USDT, BTC, ETH), as well as withdrawals.
• Verifying your identity to comply with anti-money laundering (AML) and know your customer (KYC) requirements set by the licensing authorities.
• Providing effective and responsive customer support services.
• Sending operational communications related to your account, including transaction notifications and updates to terms of service.
• Preventing fraud, illegal activity and use of the platform that violates the terms of service.
• Analysing usage patterns in aggregate form to improve the quality of the platform's services.

mea44 will not process your personal data for purposes incompatible with the original purpose of collection without obtaining fresh consent from you or without a valid legal basis.

3. Sharing of Personal Information

mea44 respects member privacy and does not sell or rent your personal information to third parties for marketing purposes. However, there are certain situations where data sharing is necessary and lawful.

We may share your personal information with:

• Payment and transaction processing service providers who help us facilitate your deposits and withdrawals securely.
• Technology and infrastructure service providers who help us operate the platform technically, subject to strict confidentiality agreements.
• Regulatory authorities or law enforcement when we are required to do so under applicable laws, including fraud investigations or money laundering cases.
• International licensing authorities that oversee the operations of the mea44 platform for compliance and audit purposes.

Every third party that receives your personal data from mea44 is required to maintain its confidentiality and use it only for the agreed purposes. We are not responsible for the privacy practices of third parties operating outside our control.

4. Data Storage and Security

mea44 takes reasonable technical and organisational measures to protect your personal information from unauthorised access, unauthorised disclosure, alteration or destruction.

Security measures we implement include:

• Data encryption during transmission using the latest version of the TLS protocol.
• Data encryption during storage for sensitive information including financial details.
• Role-based access controls ensuring that only authorised personnel can access member personal data.
• Continuous system monitoring to detect suspicious activity or intrusion attempts.
• Regular security audits by independent third parties.
• Clear incident response procedures in the event of a data breach.

Your personal data will be retained for as long as necessary to fulfil the purposes stated in this policy, or for as long as required by applicable laws. Financial transaction records are typically retained for the period prescribed by compliance requirements.

5. Cookies and Tracking Technologies

The mea44 website uses cookies and similar technologies to ensure the platform functions properly, improve the user experience and understand how members interact with our services.

Types of cookies we use:

• Essential Cookies: These cookies are required for basic website functions such as login, session security and navigation. They cannot be disabled.
• Performance Cookies: Help us understand how the website is used so we can improve the responsiveness and speed of the platform.
• Functional Cookies: Save your preferences such as language and region settings so your experience is more consistent.

You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the mea44 website, including the login process.

6. Your Rights as a Data Subject

As a mea44 member and data subject, you have certain rights regarding your personal information. mea44 respects these rights and will help you exercise them in a practical and reasonable manner.

Rights you hold include:

• Right of Access: You have the right to obtain a copy of the personal information we hold about you.
• Right to Rectification: You may ask us to correct any information that is inaccurate or incomplete.
• Right to Erasure: In certain circumstances, you may ask us to delete your personal data, subject to legal obligations that may prevent full deletion.
• Right to Restrict Processing: You may ask us to limit how we use your data in certain circumstances.
• Right to Data Portability: You may request that your personal data be provided in a machine-readable format.
• Right to Object: You may object to the processing of your data for certain purposes including direct marketing.

To exercise any of the above rights, please contact the mea44 support team via live chat or email. We will process your request within a reasonable timeframe and inform you of the steps taken.

7. Cross-Border Data Transfers

As mea44 operates under international licensing, your personal information may be processed or stored on servers located outside Malaysia. In such cases, we ensure that any cross-border data transfer is carried out in compliance with equivalent or stricter data protection standards.

We implement appropriate safeguards such as standard contractual clauses and data processing agreements with partners that receive data from us. These measures ensure your personal information remains protected even when processed outside Malaysia.

By using the mea44 platform, you acknowledge and agree that your personal information may be transferred, stored and processed outside Malaysia as stated in this policy.

8. Amendments to This Privacy Policy

mea44 reserves the right to update or modify this privacy policy from time to time to reflect changes in business practices, legal requirements or improvements in how we manage data.

If there are significant changes to this policy, we will notify members via a clear notice on the website or by email to the address registered in your account. Notice will be given within a reasonable period before the changes take effect.

You are encouraged to review this privacy policy periodically. The date of the last update will always be displayed at the top of this document. Continued use of the mea44 service after changes take effect will be considered as your acceptance of the amended policy.

9. Contact Us Regarding Privacy Matters

If you have any questions, concerns or complaints about how mea44 handles your personal information, or if you wish to exercise your rights as a data subject, please contact us through the following channels:

• Live chat is available 24 hours a day, 7 days a week in Malay and English.
• Email: [email protected]

Our team will take every privacy-related inquiry seriously and respond within a reasonable period. We are committed to resolving any concerns you have in a fair and transparent manner.

This Privacy Policy is part of the mea44 terms of service and should be read together with the Terms and Conditions and other policies applicable to the use of our platform.